consulting

Some of the Consulting Services that may be offered through the San Bernardino Community College District Economic Development and Corporating Training division (EDCT) include:

STRATEGIC PLANNING

From a department to a small business to a multi-national organization, strategic planning is critical to the success of any organization. To achieve our business objectives, we need to plan where we're going and how we're going to get there, otherwise we run the risk of never reaching our intended destination.

Traditional strategic planning approaches are based on a model of reviewing an organization's past accomplishments and charting its course for continued success. At EDCT, we prefer a model that focuses on envisioning an organization's possible future regardless of its past, and then working back from this ideal state. This model of planning from the future rather than a place of what may be predictable based on the past enables powerful "out of the box" thinking rather than constraining an organization to where it has already been. To create an effective strategic plan, we partner with our clients to facilitate the following activities:

  • Stakeholder engagement - Enlist the support of all your key stakeholders, including your business owners, senior leaders, employees, and customers, to name a few, to participate in the strategic planning process
  • Visioning - Define the organization's vision, mission, and values to lay the foundation and serve as guideposts for your strategic plan
  • Strategic targets - Working backwards from the future, establish intermediary strategic targets throughout the planning horizon (e.g., 10 years, 5 years, 2 years) to move your organization towards achieving your vision
  • Action planning - Develop a Year One action plan with quarterly and monthly goals as needed to operationalize the strategic plan and establish clear accountabilities for those who must perform the strategic work
  • Implementation support - Conduct regular project status and review sessions to measure your team's progress against the plan and monitor the results of your ongoing work

By employing this proven approach to strategic planning, the EDCT can help you identify your possible future and determine your ideal future state. From there, we can also partner with you in creating the strategic plan - and implementing it - to achieve your intended business results.

ORGANIZATIONAL DESIGN

Whether the organization is large or small, senior leaders continue to want to achieve greater success and provide enhanced value to their customers and key stakeholders. An effective organizational design, however, can make or break your ability to achieve this business strategy - and especially to take your organization to the next level. This is particularly true in today's ever-changing environment. To help you achieve enhanced business results, the EDCT has developed an effective approach for designing organizational structures that better align with your marketplace. We begin the process by understanding - and where necessary, further defining - your long-term business strategy. A successful business strategy is created by comparing your current business results with your customers' and stakeholders' future needs. Once we define the proper strategy, we then perform the following activities to design an effective organizational structure that will enable you to achieve your business objectives:

  • Design team creation - Establish a Design Team consisting of an Executive Champion to sponsor the effort and a small group of experienced leaders to drive the design and implementation process
  • Capabilities assessment - Evaluate the organization's current capabilities, including everything from work processes to business systems to the individual people and their particular skills
  • Future-state design - Consider various design options and review early drafts with senior leadership and other key stakeholders to gain their buy-in for the final design early in the process
  • Transition management - Create an implementation strategy to help employees understand the new organization and implement the HR and business practices required to complete the transition
  • Continuous improvement - Put measurements into place to evaluate the effectiveness of the new design over time and make any necessary enhancements to improve the long-term success of the organization

LEADERSHIP RETREATS

In today's competitive marketplace, it's essential for business leaders to align their business objectives and long-term strategic direction. Without this shared vision for the future, it is unlikely your organization will ever reach its intended destination.

When the EDCT designs and facilitates leadership retreats, we provide a safe and productive environment for much-needed discussion and group dialogue. And since these conversations aren't always easy, using our "Premium Facilitation" approach will keep you and the group on track. Following the framework below, we start the process by identifying any specific objectives for the retreat and then customizing the design to meet your particular needs:

  • Requirements gathering - Meet with senior leaders and other participants to assess current business challenges and determine any expectations for the retreat
  • Retreat design - Create the overall framework and detailed agenda for the retreat as well as secure guest speakers and confirm event logistics
  • Group facilitation - Distribute pre-work assignments and engage all retreat participants in an interactive session to discuss and address your key business issues
  • Retreat wrap-up - Capture the group's work, debrief the results of the retreat, and confirm the very next steps along with individual accountabilities and action plans

Addressing today's complex business challenges requires team collaboration and group involvement. So whether you're plotting a new strategic course for your organization or working through an operational issue that must be resolved, the EDCT can design and facilitate a high-impact retreat that moves your organization forward and delivers lasting business results.

CHANGE MANAGEMENT

Today’s organizations experience tremendous amounts of change. Whether these changes are prompted by the implementation of emerging technologies, the redesign of major processes, or even the creation of a new corporate vision, individuals who do not participate in the transition are less likely to own, or even accept, the upcoming changes. For this reason, successful change strategies actively engage affected individuals early in the process to mitigate potential risk.

The EDCT’s change management methodology is designed to help you handle all types of transition processes. These changes are often a result of new operating systems, new business processes, new strategic visions, or other forms of organizational transformation. At the beginning of all change management programs, the EDCT conducts an assessment of your organizational climate and history of change. We then develop a detailed change strategy including targeted efforts in the following areas:

  • Organizational alignment – Identify potential impacts to existing jobs and align them with your change initiatives
  • Communications – Inform your stakeholders of the upcoming changes and elicit valuable feedback for executive sponsors and project team members
  • Stakeholder management – Build commitment, support, and advocacy for your change efforts
  • Training and development – Educate your managers and staff on new process requirements and prepare them to use new technologies
  • Team effectiveness – Recognize and reward exceptional team contributions that enable the successful achievement of your major milestones

Through these change management efforts, the EDCT can help you produce faster, smoother transitions to sustainable increases in productivity and bring you greater return on your investments.

PROCESS IMPROVEMENTS

Process improvement programs can be extremely effective when performance is impacted by one or more of the following conditions: poor communication; frequent bottlenecks; depressed customer satisfaction; declining employee morale; or low productivity.

The EDCT starts all process improvement programs with a review of your current workflow and an analysis of your existing organizational structures. After completing this initial assessment, we then follow a detailed process improvement plan that consists of the following activities:

  • Definition - Document "as is" processes and validate your existing workflow to gain a better understanding of your core operating procedures
  • Standardization - Design a standard model for your "to be" processes based on improvement opportunities, such as removing bottlenecks, eliminating redundancies, and reducing manual handoffs
  • Automation - Incorporate new templates and advanced technologies into the model to streamline paper-based operations and integrate other business functions
  • Transition - Implement your "to be" processes and realign job functions and reporting structures to match new process requirements
  • Evaluation - Assess the effectiveness of your new procedures, envision future enhancements, and refine the process to achieve increased efficiency

With a focus on process improvement, the EDCT can help you create a more efficient and productive organization by eliminating waste and reducing overall operating costs.

TALENT MANAGEMENT

As today's organizations continue to undergo drastic changes, so do the requirements for managing a productive workforce. Senior leadership now demands performance improvements across the organization that produce higher quality services while reducing overall operating costs. This requires all employees to become strategic business partners in managing - and streamlining - business operations in order to meet organizational objectives.

The EDCT begins all Talent Management efforts with a broad study of the employee life cycle and current work environment within your organization. We then design an extensive plan to address your key business issues in the following areas:

  • Recruitment and selection - Identify best practice procedures to enable the effective sourcing of qualified candidates and smooth transitions for new employees once they are hired
  • Training and development - Design and implement extensive programs, including instructor-led workshops, computer-based training, and one-one mentoring, to support the ongoing development of a productive workforce
  • Performance and succession - Establish a process for setting performance goals, conducting appraisals, developing career paths, and creating a coaching culture to encourage performance improvement and groom your next generation of organizational leaders
  • Rewards and retention - Develop comprehensive pay systems and incentive programs to motivate your employees and drive the long-term retention of your high-potentials and other top performers
  • Systems and processes - Utilize advanced technologies and document consistent policies and procedures to establish efficient business practices that enhance organizational performance

With focused attention to attracting, developing, and retaining your talented workforce, EDCT can help you design more effective processes to engage your employees and compete in today's competitive marketplace.

PROJECT MANAGEMENT

Effective organizational change initiatives are dependent upon several factors. One of the most critical success factors for any change initiative is strong project management. Without a disciplined approach to project management, organizational changes are likely to deliver sub-optimal results at best.

The EDCT incorporates leading project management skills and capabilities into all of our client engagements. We begin by evaluating project governance requirements and continue by implementing the business processes and procedures needed to maintain a highly effective working team. Our goal is to go beyond simply having a defined project work plan. Instead, we strive to create and sustain a highly motivated and cohesive project team. To achieve this objective, we utilize a project management approach that consists of the following activities:

  • Project governance - Create an effective program management structure with a clear delineation of roles and responsibilities to lead the team from project planning through design and execution
  • Project planning - Identify key project tasks and deliverables, and align them with the resources and budget allocated to the effort
  • Project reporting - Develop and deliver regular reports and project updates to keep key stakeholders informed throughout the initiative
  • Issue management - Mitigate project risk by recognizing, addressing and resolving issues before they negatively impact the overall success of the project
  • Performance scorecards - Track the ongoing completion of project deliverables and monitor team performance against the stated business objectives

By utilizing disciplined approaches to project management, the EDCT can help you design and implement more effective project plans and drive successful change initiatives throughout the organization.

LEADERSHIP DEVELOPMENT

Leaders have a tremendous impact on organizational climate and performance. The behaviors they personally demonstrate - as well as those they implicitly and explicitly endorse - set the tone for employee behavior throughout the organization. Recent studies have found that employees may ever leave organizations because of poor organizational leadership. Today's leaders, then, must develop new skills to serve as positive role models and provide strategic direction to employees if they hope to achieve exceptional performance and ensure the success of their organizations.

At EDCT, we recognize that each organization has its own unique leadership development needs and core competencies that are integral to the success of that organization. For that very reason, we do not take an "off the shelf" approach to leadership development. Instead, we strive to meet our clients where they're at by understanding their key learning objectives and designing specific programs that meet those needs. EDCT's instructional designers have already developed a number of Targeted Workshops that address some of the most critical challenges today's leaders face. These programs can be adapted from ½-day sessions to all-day or multi-day formats. We can also deliver learning modules over the course of several months within an action learning Leadership Academy environment. Regardless of the specific topic and format, our customized leadership development programs include the following activities:

  • Developmental Needs Assessment - Assess existing leadership capacity across the organization and determine the leaders' primary developmental needs that will deliver maximum results
  • Program Design - Partner with key stakeholders to confirm the core competencies to develop, review various delivery approaches, and establish the overall learning approach
  • Curriculum Development - Prepare all program materials, including any necessary reference documents, job aides, facilitator guides, and "Day in the Life" simulations as well as any blended eLearning deliverables
  • Program Facilitation - Facilitate all program elements, including instructor-led workshops, online learning modules, peer coaching programs, and action learning projects, as appropriate
  • Program Evaluation - Measure the program's effectiveness in delivering the intended performance improvements by conducting post-delivery assessments and identifying additional developmental needs for continuous improvement

With a focus on developing the next generation of leaders in your organization, the EDCT designs and facilitates effective leadership development programs that create powerful learning experiences for the participants while also producing multi-faceted leaders who can implement new strategies for introducing organizational change, energizing business growth, and creating sustainable competitive advantages.

EXECUTIVE COACHING

The busy leaders must develop a new set of skills to ensure the success of their organizations. Historically, managers have been expected to plan, organize, direct, and control. In this post-recession economy, however, first-class organizations expect their leaders to provide visionary direction, demonstrate a genuine sensitivity to co-workers, and help employees develop their abilities.

The EDCT supports the development of your managers and senior executives by providing them the tools, knowledge, and keen insights they need to bridge the gap between more traditional managerial roles and their new responsibilities as business leaders. Our customized executive coaching programs often utilize our proven Optimum Performance 360 Leadership Excellence Survey and leverage state-of-the-art developmental tools like Ed2Go, one of the most powerful and cost-effective on-demand online learning and development solutions available on the market! Our talented coaches also provide direct guidance and support to each of our coaching clients to enable them to reach their highest potential. While each of our executive coaching programs is individually tailored to meet the unique needs of each leader, they all include the following critical activities:

  • Competency assessment - Evaluate core leadership skills through personal interviews, behavioral inventories (like the DiSC Classic Profile® or Myers-Briggs Type Indicator®), employee feedback sessions, Day-in-the-Life group observation, and our Optimum Performance 360 Leadership Excellence Survey
  • Feedback - Review the detailed assessment results with your managers and executive leaders and determine key areas for professional development and capacity building
  • Action planning - Create personal action plans with your leaders to target key skill areas through individual coaching and other learning and development activities
  • Coaching - Provide ongoing one-on-one coaching support to your leaders to monitor their progress and promote long-lasting sustainable behavioral changes
  • Evaluation - Measure achievement of the target behavior change goals, conduct post-assessment activities to validate performance improvements, and identify next steps for the development process

With a focus on coaching leaders in tackling today's business challenges, the EDCT can help you build superior talent with managers and executive leaders who can handle new business challenges and inspire improved employee performance across your organization.

TEAM EFFECTIVENESS

The use of traditional as well as virtual teams is becoming more and more prevalent in this networked economy. With the growing trends of mergers and acquisitions, e-commerce, globalization, and now off-shoring, individual workers must now partner with their peers to complete even the most routine work tasks.

The EDCT builds successful team operations in this changing context by first evaluating your existing team efforts and then developing sound strategies for designing, implementing, and maintaining productive teams. During this work, we maintain particular focus in the following areas:

  • Executive sponsorship - Identify supportive leaders who can clarify your team's mission and champion your team's ongoing efforts across the organization
  • Staffing - Select the most qualified individuals to be members of your team and clearly define their individual roles and responsibilities
  • Team relationships - Reinforce your team identity through interactive team-building exercises and help team members leverage individual differences in communication styles to rely on and trust one another more successfully
  • Team processes - Establish explicit policies and procedures to enhance team communications, decision-making, problem-solving, training, and reward systems
  • Tools - Equip your team members with advanced technologies to support effective communication, information sharing, and knowledge transfer

By creating high-performing teams, the EDCT can help you sustain your business advantage by achieving business goals such as speed, cost, quality, and innovation.

360° FEEDBACK

Today's busy leaders must develop a new set of skills to ensure the success of their organizations. Historically, managers have been expected to plan, organize, direct, and control. In this post-recession economy, however, first-class organizations expect their leaders to provide visionary direction, demonstrate a genuine sensitivity to co-workers, and help employees develop their abilities.

The EDCT supports the development of your managers and senior executives by providing them the tools, knowledge, and keen insights they need to bridge the gap between more traditional managerial roles and their new responsibilities as business leaders. Our customized executive coaching programs often utilize our proven Optimum Performance 360 Leadership Excellence Survey and leverage state-of-the-art developmental tools like Ed2Go, one of the most powerful and cost-effective on-demand online learning and development solutions available on the market! Our talented coaches also provide direct guidance and support to each of our coaching clients to enable them to reach their highest potential. While each of our executive coaching programs is individually tailored to meet the unique needs of each leader, they all include the following critical activities:

  • Competency assessment - Evaluate core leadership skills through personal interviews, behavioral inventories (like the DiSC Classic Profile® or Myers-Briggs Type Indicator®), employee feedback sessions, day-in-the-life group observation, and our Optimum Performance 360 Leadership Excellence Survey
  • Feedback - Review the detailed assessment results with your managers and executive leaders and determine key areas for professional development and capacity building
  • Action planning - Create personal action plans with your leaders to target key skill areas through individual coaching and other learning and development activities
  • Coaching - Provide ongoing one-on-one coaching support to your leaders to monitor their progress and promote long-lasting sustainable behavioral changes
  • Evaluation - Measure achievement of the target behavior change goals, conduct post-assessment activities to validate performance improvements, and identify next steps for the development process

With a focus on coaching leaders in tackling today's business challenges, the EDCT can help you build superior talent with managers and executive leaders who can handle new business challenges and inspire improved employee performance across your organization.

For More Information, Please Contact:
Robert Levesque
Workforce Development Manager
(909) 382-4039
Email: rlevesqu@sbccd.edu